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Telecommunications - Consulting:
Our consultants are results oriented telecommunications and
information technology professionals who deliver essential telecommunications
consulting services and advice to telecommunications providers
- (CLEC's & ISP's) that will enable them to bridge the gap
between vision and technology.
They leverage industry best practices, comprehensive solution,
and best -of- breed technologies that will enable CLEC's and
ISP's to address the challenges that have to be overcomed by
these companies that provide services within this ever changing
sector.
Our
consultants are able to help in the satisfaction of requirements
that relates to the following;
- Services & Solutions Delivery
- Billing Engines / Platforms
- Network & Infrastructure
- Asset Management
- Operations
- Go to Market Strategy
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communications solutions for your business to include: |
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Enterprise IP Telephony
: We provide IP-Telephony solutions - (hosted or on-premises) that
will enable your organization to connect several
phones in an office, hundreds of phones in a campus
environment or clusters of remote workers. Our solutions
will give you the capability to create a virtual
enterprise that will maximize employee productivity
along with reducing networking and support costs.
- Unified Communications Solutions (UCS):
Our unified communications solutions will improve
the way your organization internal and external communications.
The integration of presence, mobility, messaging with
applications within your organization will enable
your employees, customers and partners to get in touch
and easily share information. The adoption / deployment
of our UCS will provide for the following;
- Reduce communication costs:
Our UCS leverages state-of-the-art IP telephony
hardware and software (PBX, ACD etc) along with
internetworking and connectivity solutions.
- Provide increased levels of customer
service: This is accomplished by the
integration of presence, mobility, messaging with
your business applications thus allowing your
business to leverage vital customer or employee
information quickly with minimum effort.
- Help reduce your carbon footprint
and costs by minimizing the need for frequent
travel by employees, partners and associates to
business meetings.
- Increased productivity of Remote employees:
Remote employees and or "work-from-home" employees
are afforded the same levels of communications
as their office based counterparts.
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Contact Center Solutions:
We provide contact center solutions that integrates
Automatic Call Distribution (ACD), skills based
routing, Interactive Voice Response (IVR), voice
recording, e-mail and web-based interaction management
capabilities, as well as advanced reporting and
analytics. Solutions which boast these capabilities
can be flexibly deployed using Anolog or IP-Telephony,
providing seamless migration as your business needs
evolve. Our baseline product/solution allow for
easy integration with CRM and other contact center
applications, enabling greater productivity and
improved customer satisfaction.
To learn more about our services & solutions and how we
can assist your business, please contact
us.
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